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People are everything

The people you encounter as you patronize a business almost completely shape your happiness with the encounter. And I'm of the school that says it starts at the top.
Giraffe restaurant logo
Today I ate breakfast at Giraffe - a restaurant in Terminal 5 of London's Heathrow airport. I liked this place, and will now change my LHR habit to stop here every time.

Why? The people.

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